Contact HaloVault support
Email [email protected] for direct help with your account, your vault, billing, partnerships, card-show questions, or anything that is not working. Include your account email and a short description; screenshots help.
You can also email [email protected] for general product support.
We answer support requests as quickly as we can. There is no in-app chat line — email is the fastest path to a human.
Account help
Trouble signing in: use the password reset link on the sign-in screen, or email support with the address on the account.
Creating an account: install the HaloVault app and register with your email, or start a vault at halovault.ai. No administrator or invitation is required for a personal vault.
Managing your vault: inventory, photos, locations, pricing, and sharing are all managed inside the app and the web dashboard.
Delete your account
You can request permanent deletion of your account and personal data from the HaloVault app: open Settings and choose to delete your account, or email [email protected] from the account address and ask us to delete it.
Deleting an account revokes your sessions immediately, blocks further sign-in, and anonymizes or removes your personal data. Some records may be retained only where required for legal, tax, or security reasons; those retained records are described in our Privacy Policy.
Deletion is permanent. The same credentials will not reopen a deleted account.
Privacy and terms
Our Privacy Policy explains what HaloVault stores, why, and how deletion and export work: https://halovault.ai/privacy/
Our Terms of Service cover the working terms for using HaloVault: https://halovault.ai/terms/
App and version support
The HaloVault iPhone app supports current iOS releases. If a feature asks you to update, install the latest version from the App Store before retrying.
When you email support, telling us your app version and device model helps us reproduce and fix issues faster.